Customers / Public - Water User Guide

Setting of Rates and Regulations

A more detailed outline of the public hearing process is set out in the Water Utilities User Guide.

Approval Process for Capital Expenditures

Submission of a Complaint

All complaints must be in writing (email, fax or regular mail) and directed to the office of the Clerk of the Board. The Complainant must identify in sufficient detail the matter which is the subject of the complaint. The processes under which complaints are heard are set out in ss. 83 - 89 of the Public Utilities Act.

Process followed by the Board for Complaints:

The Board will then consider the evidence presented and issue its written decision.

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