Halifax Water has internal procedures for dealing with complaints.  If you are not satisfied with Halifax Water’s response, then you can refer your complaint for a review by the Dispute Resolution Officer (DRO).  Prior to bringing the matter to the attention of the Board, customers are required to complete the dispute resolution process with the DRO for Halifax Water through the following online form.

Once the DRO has rendered their written decision, the customer or Halifax Water then has 30 days to file an appeal in writing with the Board of the Halifax Water DRO decision.