NS Power has internal procedures for dealing with complaints.  If you are not satisfied with NS Power’s response, then you can refer your complaint for a review by the Dispute Resolution Officer (DRO).  Prior to bringing the matter to the attention of the Board, customers are required to complete the dispute resolution process with the DRO for NS Power.  The contact information for the DRO is as follows:

                                                            NS Power

                                                            Dispute Resolution Officer

                                                            Tel: (902) 428-6202

                                                            Toll Free: 1-877-428-6202

                                                            Fax: (902) 835-7744

                                                            Email: nspdisputeresolution@gmail.com

Once the DRO has rendered their written decision, the customer then has 12 days from the date of notification of the decision to file an appeal in writing with the Board of the NS Power DRO decision.  NS Power cannot appeal the DRO’s decision.